Terms and Conditions
You must be 18 years or over to purchase from Curatif. If you do not confirm that you are 18 years or over, your order will not be processed.
When placing an order with Curatif, you confirm that all your personal details that you have provided are true and correct.
Any order amendments must occur prior to dispatch. Additional fees may apply if an order requires amendment after dispatch.
We accept the following forms of payment:
Delivery & Authority to Leave
Orders will be delivered within 7 to 10 business days.
During checkout, you may provide an authority to leave your order if your delivery address is unattended. Please note: Requests outside the approved options will not be followed for security reasons. Deliveries cannot be left outside the boundary line of a property.
Any delivery instructions which you provide during checkout are a guide for the Contracted Courier Company to follow, however it is not a guarantee that these instructions will be followed. It is at the driver’s discretion as to whether they deem your delivery instructions safe to comply with.
All deliveries that are returned to sender due to incorrect addresses provided by the purchaser will be charged a $11.00 per order re-dispatchment fee.
Delivery if you’re not present
If you are not in attendance when delivery is attempted and you have not provided an authority to leave, a card will be left at your property to advise you of the collection point. Any consignments that are not collected within 5 business days are at risk of being returned to sender.
Curatif and the contracted courier company will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature.
Person in attendance at the delivery address
If the person in attendance at the delivery address is considered by the delivery driver to be under 25 years of age, proof of age will be requested. If suitable proof of age cannot be produced, the person will be advised that the parcel will be returned to a collection point and can be collected on the production of proof of age identification. A delivery notification card will be provided.
If a person at the address is unable to produce proof of age identification, but the order was submitted with delivery instructions including an authority to leave, the authority to leave will not be followed and the parcel will be delivered to the collection point. A delivery notification card will be provided.
Returns and Refunds
The policy relates to products purchased via www.curatif.com and not through any retail outlet. If your return or refund request is for a product purchased from any Australian retail outlet please refer to their terms and conditions.
Our Returns Policy includes the rights you have under the Australian Consumer Law (see below) and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
Your rights under the Australian Consumer Law
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if Curatif is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or Curatif has breached a consumer guarantee. In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.
The fastest way to obtain a refund or exchange is to contact us firstname.lastname@example.org, where one of our team will be able to assist you immediately.
Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as:
- Within its use by or best before date.
- Packaging is not damaged and in original condition.
- No heat damage
In the event that your product must be returned to our fulfilment centre, please allow 2-3 business days for your refund to be processed after the product has been received at the fulfilment centre.
You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order please contact our Customer Service Team as soon as possible email@example.com. Every attempt will be made to accommodate your request, however unfortunately no guarantee can be given once an order has been placed. If we agree to you changing or cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, to the ordered products being in their original condition and packaging and to you agree to pay an amount we request on account of our reasonable costs of processing the change or cancellation. If your order has already been processed, you may still be able to return your order, which can be done easily via Australia Post.
Our Returns Address is:
Curatif Operations Pty
284B Ingles Street
Port Melbourne VIC 3207
Delivery rates vary based on size of order and location. Curatif does not deliver to areas that are classified by the Australian Government as dry zones or general restricted areas.
Curatif supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You must be over 18 to place an order online or to receive a delivery. You can request that your delivery is left on your doorstep if no-one is home. Our delivery drivers reserve the right to leave a card (instead of your order) even if you request an unattended delivery. They may do so if:
- There is no clear delivery instruction authorising them to leave the parcel in a safe place
- Somebody is home but they cannot provide proof of age
- The driver is concerned that minors are present in the vicinity of your premises
The curatif.com website is provided as is without warranties of any kind. Our obligations with respect to the products and services advertised on this website are governed solely by the agreements under which they are provided and nothing on this website should be construed to alter such agreements.
We do not warrant the accuracy and completeness of the materials, information or services at this website.
The content of the pages of the service is for your general information and use only. It is subject to change. We may change any part of this website at any time without notice. This website’s contents may be out of date, and we make no commitment to keep the website updated.
Any information or material placed on the service by users, including ratings, reviews, advice and opinions, is the view and responsibility of those users and does not necessarily represent the view of Curatif.
Without excluding, restricting or modifying the rights and remedies to which you may be entitled under the Australian Consumer Law or our liabilities under those provisions:
- you acknowledge that our website, curatif.com, is provided as is and that we do not make any warranty or representation as to the suitability of the website, anything (including content and websites) to or from which the websites are linked or any product for any purpose;
- we exclude all other implied terms and warranties, whether statutory or otherwise, relating to the website, the subject matter of our agreement with you and all content to or from which the Sites are linked;
- we will not be liable to you for indirect and consequential loss arising from or connected to our agreement with you in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct;
- risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf); and
- where we refund you the amount of your order as provided in your agreement with us (less any amount you have agreed we may deduct) you agree such refund is the total amount of our liability to you for all circumstances relating to the refund.
Our liability to you for loss or damage of any kind arising out of our agreement with you or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
Curatif will use your information for direct marking (advertising, special offers, promotions etc) only if you have consented to receive this material.
Curatif will only send you marketing communications in accordance with Australian Privacy Principle 7 and the Spam Act 2003 (Cth).
You can always unsubscribe from our marketing communications, the unsubscribe button is located at the bottom of every marketing communication. Alternatively, email firstname.lastname@example.org to unsubscribe from our marketing communications.
The promotions offered in our email communications have validity dates included into the footer of every communication. These dates outline when the advertised promotions will be valid for. Curatif has the right to refuse a sale of a promotion after the validity dates expire.
Offers are not to be used in conjunction with any other promotional codes or loyalty program discounts.